Salesforce Support Engineer w Warszawa, Mazowieckie sprżedam

Founded in 1989, MicroStrategy is a leading worldwide provider of enterprise software platforms. Our mission is to provide the most flexible, powerful, scalable, and user-friendly analytics and identity management platforms, offered either on premises or in the cloud. Troubleshoot and resolve requests and problems experienced by Salesforce users without the need for team lead intervention Provides technical assistance to customers. Provides support to customers/users if product issues are encountered. Analyzes the problem as described by the customer and determines the best course of action. Includes all appropriate departments to facilitate a successful resolution to any user’s issue. Reports design, reliability and maintenance problems or bugs to the development team. Creates defect records on all reported issues with supporting files and examples for development to create code fixes. Documenting troubleshooting and problem resolution steps Participation in providing training to customers as required Assign user roles and profiles, security settings, access settings, etc. Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary Manage data imports, database de-duping and cleanup. Support the Business Operations team in cross-functional projects and strategic changes to systems and processes. Develop and implement training for end-users. Create and maintain all training materials and guides for processes related to Salesforce.com business applications. Outstanding listening, analytical, organizational and time management skills. Ability to dig into data, recreate problems, identify solutions and decision-making skills. A problem-solver at heart. Excellent written and oral communication skills; Demonstrates a high level of diplomacy and professionalism. Strong work ethic, hands-on, with a customer service mentality. Team player, ability to work cross-functionally, self-driven, motivated, and able to work under pressure. Bachelor's Degree Ability to identify areas for process improvement and recommend/implement systematic fixes Proven creativity and problem solving skills; ability to work around obstacles and solve problems with minimal direction Ability to develop effective relationships with business users Strong organizational/time management skills ability to prioritize work and meet deadlines in a fast-paced environment 1 years of experience providing support or administration on Salesforce.com platform will be a plus Salesforce Administration Certification and demonstrated experience in developing custom objects, workflows and validation rules in SFDC will be a plus Challenging job in an international business-oriented environment Employment agreement with benefit package: private medical care, life insurance, Multisport card, Fitbit, unlimited access to online learning platform, attractive employee referral bonus program, fresh fruits weekly, chill-out rooms, company events, attractive office location (Rondo Daszynskiego subway station) Be part of a dynamic, highly energetic and fun team

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