Support Engineer (1st line) w Warszawa, Mazowieckie sprżedam

For Our Client - a scandinavian multinational networking and telecommunications company - we are currnetly looking for Support Engineer. The role of Support Engineer will be to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. This person will be resoponsible for handling pre-emptive and software updates if additional services would be contracted. Specific tasks: Act as investigation Leader with the responsibility to own E2E CSR investigation and progress Take ownership and handle the customer support ticket (aka CSR – Customer Support Request ) Drive technical team coordination E2E Be able to login in the node and obtain necessary logs or request them from specific customers Be able to isolate fault related to specific subsystem Support Problem Management function to identify and classify problems with big operational or business impact On possibility matter provide response to the customers based on analyses Troubleshoot complex issues/CSRs/TRs Send comprehensive summary to the Second Line (Tier 2) asking for help Monitor the progress of the case and interact with Tier2 until the solution is provided Be able to load patch/correction in the customer node Evaluate and write Root Cause Analysis for outages or issues not detected by the service Actively find and reuse content from the Structured Knowledge Management Process and actively flag content that need improvement We seek candidates who has: At least two years of experience working with OSS-RC interface CSR handling skills Customer Issue Handling abilities Understanding of network management, element technologies and protocols ( LTE ) understanding of Directory Services (AD, open LDAP) Profficiency with Linux and Solaris OS (SVM) Knowledge of OSS platform and OSS toolset Emergency recovery skills 3pp (eniq/oss) knowledge Experience working with Sybase Knowledge of VCS and VxVM (Veritas) as well as Versant We offer: Salary based on B2B contract ( via Devire ) Working for a leading corporation with a stable market position Benefits package - private medical care and Multisport card

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