Team Manager w Warszawa, Mazowieckie sprżedam

Team Manager Specjalista ds. obsługi klienta - j.niemiecki Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions. We are looking candidates for the position of Team Manager Location: Warsaw, Mokotow Summary of Primary Job Responsibilities: • Responsible for agent supervision and managing day to day performance • Manage formal performance management process (monthly SKEP meetings with each agent), ensuring objectives are continuously reviewed and linked to business KPI’s • To coach, develop and motivate associates by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development • To build an environment which supports the spirit of teamwork, where associates are committed, loyal and take pride in working for the company • Managing agents schedules and holiday planning ensuring proper staff is available for business delivery • Reporting to the Operational Lead • Ensure accurate and timely communication of any client/campaign issues to the Operational Lead • Ensure appropriate actions are taken to improve client satisfaction - survey scores Information supervising and tracking Requirements: • German – C1 is a must • Availability to work full time on labor contract • IT literate (Windows, MS Office) • Excellent Interpersonal skills • Active listening ability • Effective time management with the ability to organize and prioritize to deliver key objectives • Ability to manage and motivate a team • Team work oriented When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Sitel Polska Sp. z o.o. for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).” Application submission signifies the applicant's agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Sitel Global Corporation's privacy policy (available at www.sitel.com). Team Manager

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